Support
- Try it free for 30 days
1. Help Center
Our Help Center is your first stop for finding answers. It includes a library of articles, tutorials, and FAQs covering a wide range of topics to help you get the most out of dwsender.com. Whether you’re just getting started or looking for advanced tips, you’ll find valuable resources here.
- Getting Started Guides: Step-by-step guides to help new users set up and launch their first campaigns.
- Feature Tutorials: Detailed tutorials for using advanced features like segmentation, automation, and A/B testing.
- FAQs: Answers to common questions about billing, account settings, troubleshooting, and more.
Access the Help Center: Visit Help Center
2. Live Chat Support
Our Live Chat Support is available directly on dwsender.com for real-time assistance. Connect with a support representative who can help answer questions, resolve issues, and guide you through any setup or feature-related queries.
- Availability: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
- Typical Response Time: Within a few minutes during support hours
- Instant Help: Get quick answers and step-by-step guidance
Start a Live Chat: Look for the chat icon on our website to connect with a support agent.
3. Email Support
For more in-depth inquiries or when you need a written response, reach out to our dedicated email support team. Whether you have a technical question, a feature request, or an issue with billing, our email support is here to assist.
- Support Email: support@dwsender.com
- Billing Inquiries: billing@dwsender.com
- Response Time: Typically within 24 hours, Monday to Friday
Send us an email: Our team will respond promptly with the information you need.
4. Phone Support
For urgent or complex issues, our phone support is available during business hours. Speak directly with a support representative who can provide real-time guidance and solutions.
- Phone Number: +44 7878 983554
- Availability: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Support for All Inquiries: From technical issues to account questions, we’re here to help.
5. Priority Support (For Premium Users)
Our premium users enjoy Priority Support, which includes faster response times and access to a dedicated support specialist. Priority Support ensures that your inquiries are handled with urgency and attention by our top-tier support staff.
- Enhanced Support: Receive dedicated assistance with expedited response times.
- Direct Access: Speak with a dedicated support specialist for personalized service.
Upgrade for Priority Support: Interested in enhanced support? Contact us to learn about our premium plans.
6. Onboarding & Training
Connect with other dwsender.com users in our Community Forum. Share tips, ask questions, and learn from the experiences of fellow marketers who are using our platform to drive successful campaigns.
- User Tips & Advice: Discover new ways to use dwsender.com features.
- Peer Support: Get insights from other users who may have encountered similar questions or challenges.
- Feature Discussions: Stay updated on new features and share feedback directly with our community.
Join the Community Forum: Visit Forum
7. Community Forum
Connect with other dwsender.com users in our Community Forum. Share tips, ask questions, and learn from the experiences of fellow marketers who are using our platform to drive successful campaigns.
- User Tips & Advice: Discover new ways to use dwsender.com features.
- Peer Support: Get insights from other users who may have encountered similar questions or challenges.
- Feature Discussions: Stay updated on new features and share feedback directly with our community.
Join the Community Forum: Visit Forum
8. Report an Issue
We're Here to Help!
At dwsender.com, customer satisfaction is our top priority. Our support team is dedicated to helping you succeed in all your email marketing endeavors. Please don’t hesitate to reach out to us via the channels listed above, and let us know how we can assist you.
Contact Information
- Data Protection Officer (DPO) : dpo@dwsender.com
- General Support : support@dwsender.com
- Phone : +44 7878 983554
- Address : 128 City Road, London, United Kingdom, EC1V 2NX
